Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human–computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts. The book includes numerous case studies and illustrations taken from the author’s extensive experience of designing interactive systems and creating engaging user experiences. Each chapter includes thought-provoking exercises and challenges and reflective pull-outs pointing readers to related areas of study.